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Customer Service in Healthcare: Why It Matters to Databound Healthcare Solutions

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We’re sure you agree with this sentiment: patients first. The American College of Physicians (ACP) is committed to eliminating the adverse effects of administrative tasks in an effort to provide better patient care and customer service, evidenced in part by their “Patients Before Paperwork” initiative in 2015.

At Databound Healthcare Solutions, we are committed to the same thing: we save hospitals time and frustration by making the healthcare revenue cycle efficient, simple, and smart. By automating administrative tasks, we help healthcare professionals relieve overburdened hospital teams and focus on patient care.

Why Customer Service Matters in Healthcare

Patient care is at the heart of healthcare. Customer service in healthcare is unique because the patient experience is complex and patient care is nuanced. According to an M.D., “[In healthcare], we are in the ultimate service business: there is no tighter, more personal bond that exists in any business than that of a caregiver and a patient.”

The patient experience matters. Not only because it is a reflection of the facility but also because there is evidence to support a positive association between the patient experience and health care outcomes, like adherence to medical advice and better clinical results.

Paper medical records and manual entries contribute to daily medical errors. By automating administrative tasks, hospitals can ensure accurate and timely patient financial records. Studies show that electronic health record (EHR) software can lessen the complexity of a patient’s visit. By leveraging technology like EMUE, your team can mitigate errors and improve the patient experience.

Why Customer Service Matters to Databound Healthcare Solutions

Since Databound Healthcare Solutions believes in high-quality service, we extend this patient-first (or customer-first) mentality to our own customers. As part of the Databound Community, our customers can access forums, downloads, online references, a script library, and training resources. They can also correspond with other users and the Databound team. By putting our customers first, we help healthcare facilities put patients first.

James Merlino, MD, Chief Experience Officer at Cleveland Clinic and President and Founder of the Association for Patient Experience, writes, “Hospital ‘customers’ are very different than those in any other industry for one important reason—they don’t want to be there.” Let us help you create an outstanding patient experience.



Databound Healthcare Solutions automates and streamlines hospital revenue management tasks and business processes to give our customers more efficient operations and increased revenue. Visit our website to learn more.


Written by Mike Burhans, MBA, CRCR - Relationship Manager

Mike Burhans, MBA, CRCR - Relationship Manager

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